Review without inventing effort.
Record a review to update Last touched without adding work hours. Keep the distinction between checking on a ticket and spending time on it.
TEAM WORK & FOLLOW-THROUGH
Keep the work
moving forward.
Give everyday requests and project work a shared home. Organize queues, schedule focused work, and keep a useful history of what happened.
Your team’s workToday
All tickets 12Initiatives 2Calendar
01
STANDARD TICKET · SERVICE TEAMReview the new access request
TodayNext work session · 10:30 AM
02
PROJECT TICKET · DATA TEAMDelivery & readiness
65%Data platform upgrade
03
STANDARD TICKET · OPERATIONSCoordinate the service handover
ReviewLast touched · 5 days ago
Illustrative workspace · sample data
↗
Make the next step visible.
A work session, a note, a progress update.
01 / THE WORKContext beyond a status.
SEE THE DETAILS THAT MAKE A DIFFERENCE
A ticket’s status tells you where it is.
Its touch timer tells you what needs attention.
An open ticket may be moving forward—or sitting untouched. Queuespace makes the age of the last recorded activity visible, so quiet work is easier to spot.
LAST TOUCHED / TWO WAYS TO SEE AGE
Use your team’s rhythm.
Or set a clear time threshold.
Relative thirds compares tickets by last-touch time: the oldest third is red, the middle third yellow, and the most recently touched third green.
Timed ranges uses elapsed hours. Adjust the sliders to define when a ticket needs attention, with red-threshold presets from four hours to one week.
Priority still matters: urgent tickets never turn green; back-burner tickets never turn red.
QUEUESPACE / LAST TOUCHEDEnlarge ↗
TRY THE IDEA
How long since this ticket was touched?
Illustrative normal-priority ticket · timed ranges
Just touched1 week
Recently touched12 hours ago
Example thresholds: green through 24 hours, yellow until 72 hours, red from 72 hours. This illustration does not change your app settings.
Track the time you actually spend.
Use work timers and time logs to record effort. A ticket’s touch age shows recency; logged time shows how much work has been recorded.
Schedule the next session.
Keep appointments, focused work sessions, and deadlines attached to tickets. Today, Calendar, and the scheduling mini calendar make the next commitment easier to find.
Relative groups are approximately equal before priority exceptions. Tickets without a recorded touch use their creation date; colors can change as tickets are touched or the list changes.
BUILT AROUND REAL WORK
Less chasing.
More follow-through.
A place for the request, the conversation, and the time it takes to move things forward.
01
TICKETS & TEAM QUEUES
Requests with a shared home.
Keep standard tickets organized in team queues, with ownership, priority, notes, and a useful work history. See what has been touched recently and what needs attention.
02
SCHEDULING & FOLLOW-THROUGH
Time set aside to make progress.
Schedule work sessions, appointments, and deadlines. Use Today and Calendar to make the next commitment visible alongside the work it belongs to.
03
NOTES & WORK HISTORY
Context that stays with the work.
Record notes and time against a ticket so the next person can pick up the thread. Team members can contribute to their team’s linked project ticket.
04
CONNECTED PROJECT TICKETS
Project work with a clear boundary.
Keep published Planspace initiatives and their team tickets distinct from everyday requests. Designated leads report progress; logged hours provide supporting context.
THE CONNECTED VIEW
See the plan.
See what has actually been reported.
A published initiative brings team progress, logged work, and planned effort into the same view. Keep everyday tickets separate while project tickets retain their initiative and phase context.
QUEUESPACE / PUBLISHED INITIATIVE OVERVIEWView full screenshot ↗
Progress reported by the lead
One team ticket per phase. Team members contribute notes and work logs; the designated lead owns the progress slider.
Work logged by the team
Recorded hours add context to the progress report. They do not calculate or replace the completion percentage.
Planned effort through completion
The faint dashed line extends to the published finish. Compare logged effort with the planned total and expected hours to date.
BETTER TOGETHER
The plan and the work.
Finally in conversation.
Connect Planspace and Queuespace to carry initiatives into team work—and bring reported progress back to the roadmap.
See how they connectPlanspacePlan the initiative
QueuespaceDo the work
Publish deliberately. Report progress continuously.
A PLAN FOR YOUR TEAM
Start small. Give your team room.
Choose the shared workspace allowance that fits your organization.
Free
Get started with a shared home.
$0/ month
No subscription charge
- 1 shared workspace
- One administrator
- 10 additional members
- Tickets, queues, and scheduling
Pro
ROOM TO GROWSpace for a growing team.
$20/ month
Billed monthly
- 3 shared workspaces
- No product member cap*
- Tickets, queues, and scheduling
- Eligible for the paid app connection**
Max
More room for teams and projects.
$80/ month
Billed monthly
- 20 shared workspaces
- No product member cap*
- Tickets, queues, and scheduling
- Eligible for the paid app connection**
Prices in USD. *Paid membership is subject to fair use and provider limits. **Connecting the apps requires paid access in both, purchased separately or through a bundle. Subscription allowances are shared across the client’s administrators.
Planning + executionBundle both apps and save 10%.A CLEARER WAY TO WORK